Accommodation Rules

  1. Accommodationrules, issued by the company RecAd, s.r.o., with the registered office at Do doliny 590/14, 031 01 Liptovský Mikuláš – Demänová, Business ID no.: 36 624 900, registered in the Commercial Register of the District Court Banská Bystrica, Section: sro, Insert no. 9079 / S (hereinafter referred to as “operator”), specify the terms of providing accommodation and other related services at TRI VODY Chalet Resort, Do doliny 590/14, 031 01 Liptovský Mikuláš – Demänová (hereinafter referred to as “chalet resort”) and regulate the rights and duties of the operator and guests staying in the chalet resort (hereinafter referred to as the “client”) from the moment the client checks in until she/he checks out.  Accommodation rules are published on the website of the chalet resort at By checking in and using the services in the chalet resort, the client confirms that he has been acquainted with these accommodation rules and undertakes to comply with them.
  2. The reservation of services is governed by the General Terms and Conditions of RecAd, s.r.o., which are published on the website
  3. The operator shall provide accommodation to duly registered clients. For this purpose, clients are required to check in ONLINE before their arrival or present their ID card, passport, or another valid identification document to a chalet staff member immediately upon arrival (this also applies to accompanying minor children). This applies to all accommodated persons. Every guest who is not a citizen of the Slovak Republic is obliged to fill in and sign the form on the declaration of stay, which will be issued by the reception staff on the basis of the presented identity document. All data in the report must be given truthfully and completely.
  4. The operator reserves the right to refuse to accommodate clients with infectious diseases, parasitic infections, or other diseases that could pose a health risk to the operator’s staff or other clients of the chalet resort.
  5. The operator provides the accommodated clients with the scope of services according to the confirmed booking.
  6. The operator accommodates the client according to the confirmed booking on the day of arrival between 2:00 p.m. and 6:00 p.m. (check-in), unless otherwise agreed. Late arrival (after 6 p.m.) is charges 15€/unit and it should be responds in advance. Early check-in before 2:00 p.m. is at additional cost and possible only if the capacity of the chalet resort allows it. If the client fails to check in until 6:00 p.m. without prior notice of the later check-in, the operator reserves the right to offer the client’s booked accommodation unit(s) to other clients.
  7. The client can use the accommodation unit only from 2:00 p.m. until 10:00 a.m. On the agreed day of departure, the accommodation unit must be vacated by 10:00 a.m. at the latest. If necessary, the client can ask the operator to check out later (late check-out). However, the client is not entitled to late check-out since it is subject to availability and the operator is not obliged to provide it. There is an extra late check-out charge that clients are informed about by the operator when requesting the service. If the client fails to check out  on the agreed day of departure until 10:00 a.m. and does not request late check-out, the operator is entitled to charge the respective client for staying longer or the operator is entitled to charge the client a sum equal to the cost of one night stay, or to withdraw the client’s belongings from the accommodation unit and store them at the client’s expense.
  8. In exceptional cases, the operator may offer the client accommodation other than originally agreed, unless it differs significantly from the confirmed booking, or higher standard accommodation (for no additional fee).
  9. If the client fails to use the services they booked and paid for – due to any reason or without specifying the reason (earlier departure, later arrival, etc.), the client is not entitled to receive any financial or non-financial compensation, or substitute use of services or damages.
  10. The client pays refundable depozit 200€ / unit by pre-authorization on a card or by the cash. This deposit serves to cover possible small demages, non-payment of the minibar, etc. Upon arrival at the accommodation, clients in their own interest check the condition of the accommodation, minibar and report any damage or irregularities to the operator immediately.
  11. In the chalet resort, it is not permitted to make any changes to the equipment, furnishing or perform interference into electrical or any other installation, or relocate the equipment without the consent of the operator or a person authorized by him.
  12. Smoking is strictly prohibited in the interior premises of the accommodation units, except for the premises on the terraces specifically reserved for this purpose where ashtrays are prepared for the clients.

In the event of violating the prohibition of smoking in the accommodation unit, the operator is entitled to charge a minimum fine of EUR 100, which the respective client is obliged to pay to the operator at the latest at the end of the stay (check-out) in cash, from deposit or by credit card. If violation of the smoking prohibition inside the accommodation unit results in damage of the operator´s property and/or the property, life or health of other clients or staff members of the operator, the respective client is obliged to fully compensate for the damage incurred due to the violation.

  1. For safety reasons, it is not allowed to leave children under the age of 10 years in the accommodation unit without the supervision of a legal representative or an adult person over 18 years of age authorised by the legal representative.
  2. Dogs and other pets may be accommodated in some accommodation units. The surcharge for every pet is EUR 12/night and the client is obliged to inform the operator about a pet in advance – preferably at the time of booking. Pets cannot be left alone and unattended in the accommodation unit. Regular rules for staying with a pet are procesing in document „Rules of staying with a pet“ witch is publiced on web site and is sending to client email before arrival.  client is fully liable for any damage caused by the pet during the stay in the chalet resort. In case of non-compliance with the rules concerning the stay with a pet, the operator is entitled to charge the client a one-time fine of EUR 200. Any damage or destruction of the property and equipment of the chalet resort must be fully compensated by the respective pet owner (the client will be charged an extra amount for the total damage in the final bill). In the event of a repeated violation of any of the above provisions, the pet owner will be asked to leave the chalet resort immediately without the right to a refund.
  1. All clients are obliged to respect the night hours regime between 22:00 p.m. and 6:00 a.m. The client’s behavior during the night hours must not disturb other clients, so activities such as watching TV too loud, noisy conversations, singing are inappropriate. Social events such as celebrations, weddings, etc. can be organized in the chalet resort after 22:00 p.m. only with the prior consent of the operator.
  2. The client may receive visitors only with the consent of the operator and not during the night hours. These accommodate rules are valid for visitors as well.
  3. The client is obliged to leave the accommodation unit in the same condition as it was when she/he checked in. Before leaving, it is necessary to turn off the lights, close the windows, turn off electrical appliances, close the water taps, wash and store used kitchen utensils, dump the garbage, close the doors and hand over the keys to the operator or a person authorized by him. In case of a key loss, the client is charged a fee of EUR 100 (lock replacement required). In case of not washing the dishes and not dumping the garbage in the designated place, the operator will charge a fee according to the price list from the deposit, which the client paid in cash or by pre-authorization on a payment card, upon arrival. In the event of damage or change in the condition of the accommodation unit, the respective client is obliged to bear all costs related to restoring the accommodation unit to its original condition.
  4. The client is liable for damage caused by him, his animal or persons for whom he is responsible, on the operator’s property as well as on the life, property, or health of the operator’s staff, or other clients. Any damage as specified above must be compensated by the client to a respective injured party (the operator and/or a client and/or a member of staff) in accordance with the relevant generally binding legal regulations, on the spot. The amount of the damage will be specified on the basis of the purchase price of the new equipment and other costs associated with the procurement and replacement of the equipment. In the event that the operator and the client do not agree immediately and voluntarily on the spot, the operator has the right to call the police to resolve the damage dispute. The client may be charged a fee of up to EUR 2,000 in the event of a false alarm due to non-compliance with fire safety measures such as prohibition of smoking inside the chalets, using a smoke machine at events, using open fire in the chalet resort, triggering the false alarm in other cases.
  5. The operatos is not responsible for valuables and other things brought by the client to the resort.
  6. In the event of illness, sudden deterioration of health, or injury of the client, the client immediately contacts the operator (in case of a minor, health problems have to be reported by her/his legal representative or other authorised person) to ensure first aid assistance and medical support, or transport to a medical facility (doctor’s surgery, hospital), all costs to be covered by the client.
  7. The operator or a person authorized by him are entitled to enter the occupied accommodation unit in order to secure cleaning services, restock the minibar, repair damage if necessary, or provide emergency medical assistance, or if a violation of these accommodation rules is suspected, or there is a serious threat to the property, and/or other clients, and/or health and lives of the operator’s staff or other clients. All members of the accommodation staff will wear a name badge when entering the accommodation unit.
  8. The price list for the temporary accommodation and other services is published at the reception.
  9. The client is obliged to pay the price for accommodation and other services provided in accordance with the valid price list, usually before check-in. The invoice is due upon receipt.
  10. The operator reserves the right to amend these accommodation rules and the respective change becomes effective for the clients from the date of publication of the amended wording of the accommodation rules on the website Every client is obliged to follow the accommodation rules which are effective and in force on the day of their arrival.
  11. The client is obliged to comply with the provisions of these accommodation rules. If the client violates the provisions of these accommodation rules, or he does not follow the operator’s instructions, or he causes damage or endangers the operator’s property, health, life, or property of the operator‘s staff or other clients, or he behaves in ways that violate the principles of decent social behaviour and morals, or he damages good reputation of the operator, the operator’s staff or other clients, the operator is entitled to withdraw from the respective accommodation contract, order the client to leave the chalet resort and prevent her/him from using any services. In such a case, the client is not entitled to a refund of the aliquot part of the price paid or to any other financial or non-financial compensation or substitute use of services or damages.
  12. These accommodation rules are governed by the law of the Slovak Republic. All legal relations which are not regulated by these accommodation rules shall be governed by generally binding legal regulations which are valid in the Slovak Republic.
  13. If any provisions of these accommodation rules are or become invalid, ineffective or unenforceable, such invalidity, ineffectiveness or unenforceability shall not affect the validity and effectiveness of other provisions of theseaccommodation rules.
  14. These accommodation rules become effective and come into force on 01.05.2023
Rules for staying with a pet